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Speech UI Designer, Scansoft
Feb 21 04
Source: HCIRN > Speech UI Designer
Speech UI Designer
ScanSoft
Boston, MA + San Francisco, CA, USA + Montreal, QC, Canada
We are looking for several full-time employees and potentially full-time some contractors.
This creative and detail-oriented individual will design and consult on innovative user interfaces for conversational speech applications, working to achieve exceptional caller satisfaction and transaction completion with appropriate flair and personality.
Responsibilities:
Serve as the User Interface lead on ScanSoft- and partner-implemented projects.
Specific tasks will include:
Discover and analyze applications requirements from both the client's and the caller's perspective
Create effective speech user interface designs including call flow, dialogs, and prompts to accomplish the requirements
Assist in implementing these designs, including interacting with developers, directing voice talents and performing usability tests
Analyze performance of the user interface in the field and recommend specific changes to improve caller satisfaction and transaction completion.
Represent our UI approach and philosophy to customers in the sales cycle, and assist in the design and creation of compelling proposals and demos.
Provide feedback on the design and capabilities of ScanSoft product software to incorporate UI lessons learned in the field.
The ideal candidate must have the following:
4+ years industry experience in user-centered design
Experience working closely with outside clients and partners, as well as developers
Native-level English fluency
BS or equivalent experience in human factors engineering, product interface design, experimental psychology, or in software design
Experience in usability testing
Ability to travel within the U.S. and Canada up to four days per month
Willingness to work day-to-day in one of ScanSoft' offices in downtown Boston, Montreal, and San Francisco
Creativity and a sense of fun
Be able to work with a minimum amount of direct supervision
Strong Microsoft Windows skills, including MS Office
Strong candidates will also have the following:
Professional experience with speech recognition software and/or involving telephony
Experience with Natural Language speech user interface design
Demonstrable audio engineering experience and flair
Fluency in French and/or Spanish
Professional writing experience
Experience working in a recording studio, as or with professional voice talent
Programming skills in perl and/or VB
Location: Boston area, San Francisco, or Montreal
Please send any questions or resumes to me at todd.chapin at scansoft.com.