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Usability Expert, Aquent
Jun 07 04
Our client currently has a need for a Usability Expert.
We’d love to consider you for this position if you are able to get to metro-West and meet the following qualifications. (Please note that a degree in the listed area is a MUST).
Responsibilities
Research: Lead data gathering by architecting and managing comprehensive research programs for ecommerce initiatives. Methodologies will consist of competitive reviews, focus groups, field studies, usability tests, surveys, cognitive walkthroughs and other means.
Responsible for full user research cycle including:
- Identify segmentation, user and business goals, and technical requirements.
- Create tasks, screens needed for testing, and qualitative and quantitative success criteria definition
- Conduct research with participants
- Aggregate findings and structure into findings document
- Present findings to cross-functional groups
- Work closely with business and creative teams to improve product based on recommendations
Conduct expert reviews of web pages by applying scientific usability principles. Will manage heuristic process including:
- Create heuristic model appropriate for research goals
- Document needs for changes or improvements based on the review
- Rank the issues uncovered through the review into “must change” and “should change” and communicate recommendations for improvements
- Work closely with business and creative teams to improve product based on recommendations
Design: Work closely with business and creative teams to design best-in-class ecommerce solutions. Serve as customer voice in design process by consistently communicating user strategy and translating that into concrete design recommendations.
Client Management: Serve as main client focal point for all usability and analytics work across business areas. In that role, ensure that overall usability budgets and strategies are adhered to. Conducted ongoing status updates to quantify gains from work.
Team Management: Manage 1 full-time Usability Analyst. On a project-basis, manage workload of other Usability team resources including Information Architects and Research Analysts. Additionally, locate and hire contractors as projects needs dictate. Supervise those contractors in the completion of deliverables.
Qualifications
Minimum of an MS degree in Human Factors, Cognitive Psychology or related discipline required.
Minimum of 5 years of usability experience in a corporate or consulting environment required.
Minimum of 3 years experience in conducting customer research on ecommerce web sites.
Deep experience in a variety of research methodologies including focus groups, usability testing, traffic analysis, field studies and competitive analysis.
Deep understanding of human behavior as demonstrated through professional and educational study required.
Strong relationship building skills and ability to work calmly in a deadline/client-driven environment a must.
Proficiency in defining strategic goals of an ecommerce web site and the affect of user experience on business metrics.
Understanding of internet technology such as browsers and coding languages (HTML, JavaScript, CSS, etc.) and the impacts those variables have on the design of a system and ensuing impact to the user.
Experience performing usability studies on International web sites a big plus.
Approximately 10%-15% travel required.
Salary: $80k
Qualified candidates should apply online at www.aquent.com.