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Senior Interaction Designer / Experience UI
Jul 21 04
Source: BCS-HCI
Overview:
Job title Senior Interaction Designer / Experience UI
designer
Business Area Interaction Design and Experience Evaluation
Location Derby / Notts area - with requirement for
multi-site working
Reports to: Head of Interaction Design
Job Type: Fulltime fixed contract
Salary details: £45,000 pro rata fixed for 12 months
Start date: ASAP
JOB PURPOSE
Responsibility for ensuring that the user-interface for the website,
desktop software systems, internal systems, IVR system and email templates
(digital channels) meets customer experience requirements, promotes high
usability, meets brand core values and drives sales.
KEY ACCOUNTABILITIES
· To identify customer experience requirements and design drivers
for development of each digital channel
· To provide navigational structures and storyboards for new
business initiatives that meet customer experience requirements
· To produce mock-ups for all new projects when working within
established creative style guidelines
· To produce dialogue and content specifications to meet the
customer experience solutions and ensure that actual copy and content
meets requirements and is signed off
· Manage end to end production of solutions within project teams or
from other business originators
· To be an authority on Customer Experience and usability
standards for digital channels in the company
· To work with in-house design agency to establish creative
solutions when a new look and feel is required to meet requirements
· To work with project management teams and customer focused
teams to ensure that the outcome of projects is in line with business and
customer requirements, meets design specifications and is delivered within
timescales
· To understand the interaction between digital and human
channels and ensure appropriate, consistent customer experience is
designed into digital channels.
· To develop rapid prototypes for usability testing to ensure
rapid and iterative improvements
· To instigate usability testing for new designs for digital
channels as and when appropriate
· To examine and communicate results from customer research and
usability testing and develop recommendations for improving customer
experience.
· NB: Please note that this is not a graphic designer or
usability role although you will be required to work with these existing
teams.
KEY EXPERIENCE
· Experience of capturing customer experience requirements and
design drivers - essential
· Information Architecture experience for developing user-centred
websites - essential
· Experience working in customer facing environments - essential
· Experience of working with teams in all business areas -
essential
· Experience of designing and developing leading edge software
products and services - preferred
KEY SKILLS/KNOWLEDGE (Including systems knowledge)
· General project management skills
· A broad knowledge base including an understanding of business
priorities, IT infrastructure, content management systems, customer
behaviour and interaction requirements
· Knowledge of best design practices across new media channels
· Knowledge of best design practices for developing software
KEY COMPETENCIES
·
· High Performance Team Working
· Communication
· Customer Focus
· Managing relationships
· Change orientation
· Problem solving
· Learning orientation
· Delivering results
· Business sense
·
QUALIFICATIONS/TRAINING REQUIRED
· Demonstrable track record in delivering results
· Undergraduate or postgraduate degree in HCI, software
ergonomics or similar
· 4 years experience preferably in an agency / consultancy
environment
If interested in this role and suitably qualified, please email your CV
and availability to Bo Cheng: bo@evolveconsultinguk.com
Apologies in advance, only short listed candidates will be contacted.