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Usability Architect, Toronto
Jul 23 04
Source: CHI-JOBS
Overview:
This position is full-time in Toronto and we shall only consider people
who live in the Greater-Toronto-Area.
The Usability Architect will incorporate the user-centered methodology
and learning into all facets of design and development at Fjord. Working
with a multidisciplinary team as a key element in the content and design
process, the Usability Architect will also work with field studies and
observations to map functional requirements into an effective, usable
design.
Responsibilities
Strategy
• Work closely with clients and/or internal client service staff on
assigned projects to map business objectives to final design solutions.
• Serve as customer voice in production and creative process by
consistently
communicating functional strategy and user goals.
• Track Fjord usability revenue to establish internal efficiency and
effectiveness – as
assigned.
• Participate in the weekly usability status in order to share key
learnings and project
developments with others.
Research
Participate and execute deliverables in assigned research-based
projects. Responsibilities for full user research cycle including:
• Development of usage scenarios and/or personas.
• Creation of testing instruments and data collection tools.
• Coordinating testing facilities, equipment, and food for user testing
groups
• Coordinating of key external suppliers.
• Conducting research with participants.
• Data gathering, analysis, and recommendations development.
• Aggregating findings and structure into findings document.
• Presentation of findings to a cross-functional group.
Participant in expert reviews of pages by applying scientific usability
principles, including:
• Documenting needs for changes or improvements based on the review.
• Ranking the issues uncovered through the review into "must change" and
"should
change" and communicate recommendations for improvements.
Design
• Provide information architecture strategy and support for assigned
projects
• Translate business requirements into design artifacts. These artifacts
include wire
frames, site-maps, process flows and thumbnail flows.
• Lead group discussions to define functional requirements.
• Create high level and detailed information architectures.
• Perform expert reviews on concepts and wire frames and integrate this
into the design process on an iterative basis by presenting the findings
and suggesting changes where necessary.
Client Management
• Serve as a client focal point, when assigned for usability,
information architecture and analytic work. In that role, ensure that
overall budgets and strategies are adhered to.
• Develop and circulate client contact reports as assigned.
• Conduct ongoing status to assigned supervisor as required.
New Business Development
• Identify and develop new business opportunities with existing clients.
• Execute new business proposals and/or initiatives as assigned.
• Serve as a regional usability resource by raising awareness of
usability and the services offered by Fjord, both internally and
externally.
• Develop/participate in assigned case studies and/or whitepapers as
assigned.
Qualifications
1. Must have 2-4 years direct experience in website usability -
including the development of information architectures and wireframes,
as well as, leading a variety of usability tests with a variety of
methods.
2. A University background in either: psychology, cognitive science,
human factors,
computer science, and/or research.
3. Detailed understanding of a variety of usability techniques
including: heuristic
evaluations, usability tests (multi-methods), data analysis, and
information architecture – including structures, schemas, and taxonomy.
4. Basic understanding of basic statistical methodologies: including:
standard deviations, means, correlations, and cluster analysis.
5. Strong writing and presentation skills and experience in interacting
with clients at the manager-level and above.
6. Ability to confidently analyze client challenges and develop creative
solutions.
7. Must have a strong design sense and be comfortable as a project
leader and client
liaison.
8. Ideally, working knowledge of traditional advertising, interactive,
direct, media,
sponsorship, and brand strategy.
9. Smart, fun, entrepreneurial, and respectful.
Approximately 5%-10% travel required.
Fjord Interactive Marketing + Technology is a member of the
Cossette Communications Group - Canada's largest advertising
agency.
Please send resumes to: usability-AT-cossette.com
No phone calls please. Only those who are qualified
will be contacted.