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Sr Usability Analyst, MarketFace
Sep 14 04
Source: Direct Submission
Senior Usability Analyst
MarketFace
Scottsdale, AZ USA
MarketFace is a small and growing customer experience and usability evaluation boutique in Arizona. We are seeking an entrepreneurial-driven team member who can coordinate and execute ongoing usability testing projects for our clients. About to enter our fifth year of business, and with a solid base of national clients, we're developing plans to expand our company.
Candidates must have a strong background in website usability testing and customer experience design. The ideal candidate should also have excellent verbal and written communication skills, experience with multiple forms of user testing, and the ability to conduct usability studies in their entirety (test design, moderation, analysis, report development). Experience managing large-scale website implementations (from the business or development side) a plus.
Key requirements for this position include:
Ability to take on full responsibility for project management and delivery
Total dedication to client satisfaction and to delivering extraordinary results, a must
Job location in Arizona (100 million scorpions cant be wrong)
Minimum four years evaluating Internet (vs. software or product) usability
Bachelors or advanced degree
Willingness to travel on occasion to client sites, nationally
Please submit resume and cover letter to: jobs@marketface.com
About MarketFace
MarketFace helps companies convert and retain customers, and take time and cost out of key business processes by making websites and intranets easier for people to use.
We do this by quantitatively and qualitatively studying customers, websites, and the interactions between them, identifying problems and then developing solutions that are both effective and economical.
After implementing our recommendations, companies such as Delta Air Lines, JetBlue Airways, Honeywell, Warner Music Group, and 1-800 CONTACTS, have seen increased revenues and conversion rates, lower support costs, greater customer satisfaction, and improvements in other key business drivers that impact the bottom line.
For more information, visit our website at: www.marketface.com