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Senior User Research Specialist, Intuit
Oct 20 04
Source: ID Discuss
Reply to: nancy_falkenburg@intuit.com
Position: Senior User Research Specialist (Req#: 52749)
Location: Mountain View, CA
Intuit isn't just another place to work. It's a company made up of smart, motivated people with a passion for what they do - developing, marketing and supporting products and services that transform the way people and small businesses around the world manage their finances. We take pride in our dedication to the customers who use our products and services every day.
Intuit offers some of the best rewards in the industry. We don't think you'll find another employer more dedicated to its employees' success.
The QuickBooks Group UI Design team is tasked with designing the user experience for the QuickBooks family of products and services.
Our group creates elegant, appealing, and extensible designs through user-centered design practices. These practices include gathering user needs, setting standards for design development, serving as user advocates on development teams, and performing usability testing for effective design iteration.
Primary Responsibilities & Duties:
- Promote and support User Centered Design processes through all stages of the product development life-cycle
- Responsible for the design and facilitation of lab-based usability studies, field studies and contextual inquiry, focus groups, expert evaluations, brainstorming sessions, survey and questionnaire creation, and other usability engineering methodologies
- Choose appropriate methodologies to identify issues within prototypes, conceptual models, beta code and released products
- Analyze and synthesize qualitative and quantitative information, write research and usability test reports, and present the results to the stakeholders
- Provide concrete, actionable recommendations to development teams
- Manage test schedules and deliverables
- Work with other User Researchers and UI Designers to maintain methodology guidelines
- Work with usability lab recruiters to schedule and specify screening requirements for studies
Qualifications:
Required:
- Advanced degree or equivalent in a human-factors related discipline
- Minimum 5 years User Research job experience in the areas of gathering user requirements, scenario development, conducting usability evaluations, and questionnaire/survey design required
- Minimum 3 years Windows desktop software and Internet-related interaction design experience
- Expert knowledge in usability engineering and field study methodologies, specifically designing and conducting usability studies (for both high and low fidelity prototypes), heuristic evaluations, and contextual inquiry
- Proven interview and observation skills
- Proficiency in statistics, data analysis, and survey design/administration
- Proficiency in clearly communicating report results in written documents and presentations
- Experience with project management
- Excellent collaboration and organization skills
Desirable Skills:
- Knowledge of QuickBooks or other financial software
- Experience in usability testing consumer software
- Proficiency in design and prototyping tools (Photoshop, Dreamweaver, Visual Basic and others)
Targets: Adobe, Apple Computer, Macromedia, Electronic Arts, Autodesk, Interleaf, Yahoo!, eBay, Lotus Development, Microsoft, PeopleSoft, Oracle, Siebel, IBM