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Senior Voice User Interface Designer, Qwest
Dec 15 04
Source: igIA
This is a great opportunity for a top-notch IA to transition to IVR/Voice UI design. Please respond quickly, we need to hire someone by the end of the year. The job is at Qwest, a leading phone company.
Please respond to - Emily Koroloff :: 303-896-3085 ::
emily.koroloff@qwest.com
Senior Voice User Interface Designer
The Senior Voice User Interface Designer owns the user experience of Interactive Voice Response (IVR) applications both ASR (automated speech
recognition) and DTMF (touch tone). The Senior User Interface Designer is responsible for ensuring that applications satisfy the userıs expectations for utility and ease of use, as well as the clientıs business and branding
requirements.
Qwest will consider a seasoned information architect for this position, if you are enthusiastic about learning the field of telephony applications and speech recognition. Some Web work would also be required.
Responsibilities:
- Consult with clients on functional and branding requirements, design call flows, write prompts and User Interface specification documents, develop grammars, coach voice talents, conduct both formal and informal usability tests and perform heuristic evaluations.
- Consult with customers on VUI and ASR concepts, including call flows, grammar development, voice talent coaching, application tuning, and problem analysis.
- Assume a leadership role in devising and implementing innovative approaches to voice application design and development.
- Contribute to the development of a world class voice user interface design practice
Requirements:
* Flexibility in thought processes and in interactions with teammates; Team player with excellent initiative and follow-through.
* Experience in a professional services environment highly desirable.
* Proven capacity to manage time allocated among multiple projects
* Mastery of the principles of effective IVR UI design
* Bachelors Degree (Masters desirable) in Cognitive Science, Human Factors, Industrial Psychology, Computer Science, Design, or related field -- or equivalent experience required.
* Minimum of 5 years experience in User Interface Design and development at least 2 in IVR User Interface design.
* Experience working with Nuance, SpeechWorks/ Scansoft, Call Interactive, Edify, Tell Me, IntervoiceBrite or other leaders in the field of speech recognition.
* Understanding of vXML, speech recognition and the telephony underpinnings of IVR applications.
* Basic business understanding of call centers.
* Excellent communication skills (both written and verbal), including the ability to be both assertive and persuasive with clients and colleagues.
* Must have a deep understanding of branding in the IVR environment, including persona development, audio logos, and other non-verbal messaging.
* Ability to represent Qwest and the importance of effective UI design on sales calls.
* Must be an expert in Visio or other software to demonstrate call flows.
Must be comfortable with the Microsoft Office suite.
* Audio production experience highly desirable.
* Must have a portfolio of sample call flows, user prompts, and user interface specifications documents
Please respond to - Emily Koroloff :: 303-896-3085 ::
emily.koroloff@qwest.com