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Usability Analyst, Toronto
Dec 06 04
Source: CHI-Jobs
We are looking for a full-time Usability Analyst to work in our Toronto Usability Group (team of seven), within the Interactive division
(Team of 150) of Canada’s largest Ad Agency (Team of 1500).
To be considered for this role you MUST:
- Live in Toronto – we are unable to pay for relocation
- Have worked in a USABILITY-specific role in an agency/supplier environment before (ideally for at least 5 years)
- Have excellent presentation skills – and the ability to provide adhoc usability recommendations & rationale
- Have to ability to multi-task (you’ll have a great deal going on – from tests to IAs… all at the same time)
- Work well with a multi-disciplinary team
- Be very independent and time efficient
- Be very executional in your style – this role is not all about delegating
If you’re still not scared off, read before and send us your CV….. usability@cossette.com
Only those who are qualified may be contacted for an interview.
Should you have any questions – contact Tara O’Doherty at: todoherty@cossette.com
Usability Analyst
The Usability Analyst will be responsible for ensuring that the appropriate usability method(s) and/or technique(s) are introduced and executed appropriately throughout the development cycle. The Usability Analyst will execute/lead the usability strategy, research, and design of everything from websites, complex registration/reservation systems, interactive applications, right through to online advertisements and possibly IVRs.
Strategy
Lead the functional strategy of websites/applications by architecting research and design solutions that align with user, business and brand goals.
Work closely with clients and/or internal client service staff to map business objectives to final design solutions.
Serve as customer voice in production process by consistently communicating functional strategy.
Aid in the audit, revision and/or development of internal usability processes and documentation in order to ensure efficiency.
Participate in the weekly usability status in order to share key learnings and project developments with others.
Research
Lead data gathering by architecting and managing comprehensive research programs. Methodologies will consist of competitive reviews, focus groups, field studies, usability tests, surveys, cognitive walkthroughs and other means.
Design
Work closely with design team to translate strategy, research and requirements into designs that align with the business needs while simultaneously adhering to the brand.
Team Management
Lead assigned usability staff on assigned projects.
Client Management
Serve as main client focal point for all usability, information architecture and analytics work. In that role, ensure that overall budgets and strategies are adhered to.
Conducted ongoing status updates to quantify gains from work.
Create and distribute client contact reports.
Admin
Track and evaluate usability revenue as assigned.
Prepare/lead case studies and/or whitepapers.
Participate in weekly usability status meetings.
Qualifications
1. A minimum of 5 years direct experience in website usability, including complex large-scale information architectures.
2. An advanced university background in usability and/or human factors is an asset.
3. Direct experience in selecting, implementing a variety of usability techniques throughout the development cycle – including heuristic evaluations, while still maintaining the validity and reliability of the data and process.
4. Experience leading the usability portion of at least 5 user-interface structures of a website$75K+ in overall project scope, and at least 10 usability tests valued at over $40K each.
5. Working knowledge of the following statistical methodologies: correlations, t-tests, conjoint analysis, cluster analysis, and assessing scale reliability and validity.
6. Excellent writing and presentation skills and experience in interacting with clients at the manager-level and above.
7. Experience contributing to the overall development of the usability field by either being published at least twice in the last two years.
8. Ideally, working knowledge of traditional advertising, interactive, direct, media, sponsorship, and brand strategy.
9. Smart, fun, entrepreneurial, and respectful.
Approximately 15%-20% travel required.