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Analyst, Customer Experience, Forrester Research
Jan 25 05
Source: Direct Submission
Forrester Research is an independent technology research company that provides pragmatic and forward-thinking advice about technology's impact on business. Business, marketing, and IT professionals worldwide collaborate with Forrester to align their technology investments with their business goals. Established in 1983, Forrester is headquartered in Cambridge, Mass. For additional information, visit www.forrester.com.
Analyst, Customer Experience
Location: Cambridge, Mass.
Description:
Forrester's Customer Experience research group helps clients (mostly large companies) understand their customers' needs, design and deploy interactions that meet those needs, and analyze the effectiveness of those interactions. The research spans interactions within channels like the Web, IVR, and kiosks as well as interactions that go across those channels. The Analyst will conduct primary and secondary research in support of Forrester Research products. The Analyst will write, speak, and advise clients about Forrester's Customer Experience research. In this position, the Analyst must maintain current knowledge of best practices for Web design and usability testing.
Responsibilities:
Analysts work as part of a small, high-performance team and collaborate with team members in all aspects of the job. He or she will:
· Maintain a current level of expertise in the market. He or she must be able to understand and analyze the strategy, positioning, and prospects of relevant vendors. The Analyst also predicts the changing dynamics of the market's offerings.
· Communicate and interact at a high level with major vendors and customers to understand their visions and offerings.
· Provide written research on topics related to the area of expertise described above that meets Forrester's standard for quality and quantity.
· Deliver consulting assignments, including presentations, written papers, and direct client interactions.
· Provide telephone and email inquiry responses to queries placed by Forrester's clients in the area of expertise. Advise clients by applying Forrester's research to their specific business environment, applying our ideas to solve the problem.
· Provide pre-sales support via telephone and face-to-face meetings with Forrester prospects as arranged by Forrester's Sales and Marketing teams.
· Present at Forrester-sponsored conferences and briefings, as well as ForrTel™ audioconferences.
Requirements:
Forrester is looking for people who are inspired and inspiring. Our product is our intellectual capital, so we welcome and reward intellectual excellence, curiosity, and sophisticated thinking and look for:
· Four or more years of increasing responsibility as a practitioner or consultant designing and implementing Web Sites -- with a focus on evaluating the business results of design options.
· Strong academic record of achievement -- M.S. degree or equivalent experience is preferred. A technical degree is also preferred.
· Excellent verbal, written, presentation, and computer skills.
All candidates should please apply via the Career Opportunities Section of our website, www.forrester.com.
Forrester Research is an equal opportunity/affirmative action employer; M/F/D/V are especially encouraged to apply.