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Web Usability Manager, Wachovia Corp.
Mar 25 05
Source: SigIA
Interested parties should contact Carter Hansen at carter.hansen@wachovia.com
Web Usability Manager
Wachovia Corp.
eCommerce Division
User Centered Design Group
Charlotte, NC
Monday ? Friday
8:00am ? 5:00pm
The Web Usability Manager leads the information architecture, interaction design and usability engineering efforts for the Web site. The Web Usability Manager holds the dual role of working closely with the team to develop web structures that are user-centered and overseeing the organizational and professional development of the customer interaction group.
At present, the manager acts as the Lead Information Architect for Wachovia.com. The primary role of the Lead IA is to direct the development of the information architecture for Wachovia.com. Information architecture encompasses organization (classification, taxonomy), navigation (global, local, contextual, supplementary), labeling and search system design.
Responsibilities include:
· Provide leadership, management and supervision as needed to the
Usability team
· Communicate and evangelize about user centered design and
usability testing within the IDG group and beyond
· Help create the vision for the Web site and help plan for
evolution and growth of site over time
· Collaborate with interaction designers, usability engineers,
business partners, developers, and graphic designers to design the information architecture of the Web site and its component elements
· Consult on the development of usable organization and navigation
systems, search engine interfaces and search engine configuration. May assist with the development of controlled vocabularies and thesauri
· Direct and advise with research efforts around our business
partners' organizations, their goals, their users, and their content
· Participate in user modeling, storyboarding, scenario development,
high-level use case definition, task analysis, and other activities to capture and develop user requirements and integrate these into the product design
· Explore technologies that complement the abilities of humans to
add value to information
· Ensure integration of efforts within Wachovia by staying informed
of major initiatives, collaborating with peers to combine efforts, and creating synergies where appropriate
· Ensure that policy, procedures, and guidelines are developed and
revised as well as followed in development and maintenance process
· Apply a user-centered design methodology to all projects
· Contribute to knowledgebase of interaction design and UCD
information
· Share tasks with information architects and interaction designers
as appropriate to develop skills and balance workloads
· Participate in user-centered design related professional
development activities
Key Relationships include:
· IA/ID/Usability and rest of UCD team, including Intranet team
· eCommerce Producer Teams
· eCommerce Business Managers & Business Units
· Work with Customer Care, New Strategies, Marketing & other
eCommerce departments to promote IA/UE/UCD topics
Required Skills:
· Demonstrated leadership experience in field of information
architecture, interaction design or usability engineering
· Demonstrated management and supervision skills and experience
· Demonstrated skill motivating a team
· Public speaking proficiency and experience
Lead Information Architect Role Required Skills:
· Ability to create site maps (blueprints) and mockup/interface
designs (wireframes)
· Understand the principles of information organization and user
interface design
· Understand and apply principles of user centered design to
information architecture and interface design
· 3-5 years experience in electronic commerce and Internet
information architecture, design, and usability testing
· Demonstrated strengths in teamwork and leadership
· Ability to lead multi-disciplinary teams to consensus on design
decisions
· Ability to interact positively with all levels of employees and
management
· Excellent oral, written and interpersonal skills
· Excellent analytical skills
Preferred Skills/Experience:
· Incumbents typically have a Master's degree in information
science, librarianship, human-computer interaction, anthropology, cognitive psychology or related fields
· Knowledge of financial services preferred
Interested parties should contact Carter Hansen at carter.hansen@wachovia.com.