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User Experience Analyst, Blue Cross Blue Shield
Apr 18 05
Source: CHI-Jobs
Blue Cross Blue Shield of North Carolina is looking for a User Experience Analyst. Interested parties should apply at: http://www.bcbsnc.com/careers/job-search-popup/ (do a keyword search for "user experience analyst").
Job Summary
The User Experience Analyst is responsible for designing user interfaces, interactions and information architectures for Web sites and applications that meet both business requirements and the needs of end users.
Key Responsibilities
· Conduct requirements gathering sessions with business owners and project stakeholders.
· Translate business requirements into information architecture, user interface and interaction design for successful user experiences.
· Collaborate with developers to ensure proposed designs are technically feasible.
· Develop user experience documentation detailing proposed solutions.
· Work with graphic designers to ensure visual design is user-friendly and consistent.
· Work with copywriters to ensure that all copy (including navigation, button and field labels) is clear, concise and user-friendly.
· Plan, organize and conduct usability testing sessions with both internal and external users.
· Plan, organize and conduct field research (contextual inquiry) with key user groups.
· Perform heuristic evaluations of Web sites and applications.
· Document and present research findings and recommendations.
· Communicate and integrate activities with business analysts, project team, business owners and other IS departments to foster good relationships and ensure success.
· Support the achievement of goals at the team, department, and company levels.
· Comply with all business and professional requests from management staff.
Minimum Hiring Requirements
· Bachelor or technical degree required (advanced degree in HCI, information design, cognitive science or related field preferred).
· One-year experience in information architecture/usability engineering or development of Web sites.
· Demonstrated knowledge of user experience design and usability research methods.
· Knowledge of industry standards and trends, platform standards and software development.
· Excellent analytical, organizational, collaboration, facilitation, interpersonal and communication skills.
· Experience working with project teams to accomplish aggressive goals within short time frames.
· Demonstrated ability to communicate effectively through various formats (both oral and written), both individually and in groups.
· Must have working knowledge of Microsoft applications.
· Experience with HTML and diagramming tools such as Visio.
· Able to work individually or in a team.
· Must be self-disciplined, flexible and innovative.