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Sr. User Experience Researcher, eBay
May 17 05
Source: CHI-Jobs
5229BR - Sr. User Experience Researcher
*This is a full-time position based in San Jose, CA. If interested, please email your resume to marchule@ebay.com and apply online at www.ebaycareers.com for position #5229BR.
Responsible for planning and conducting user research, including methods such as: ethnographic field studies, usability studies, benchmark studies, competitive evaluations, participatory design sessions, user surveys, heuristic evaluations, and similar approaches.
Provide insight and vision to the team based on researching user needs.
Convert research findings into actionable results.
Work closely with interaction designers, visual designers, product managers, marketing, engineers, and other user experience researchers to define and improve the user experience for the eBay website.
Synthesize research findings from other data sources (including market research and data mining) into meaningful recommendations and actionable items.
Understand the business needs, while researching the needs of the user, in order to create solutions and opportunities for the business unit.
Effectively interface with executives (including VPs, Directors, and Design Managers).
Qualifications:
Bachelor's degree in Anthropology, Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, or related field (or equivalent experience) - Master's degree or Ph.D.
preferred.
At least 5 years experience in conducting user experience research using a wide variety of research methods. Experience working with high-traffic consumer websites and e-commerce sites is preferred.
Experience researching user needs throughout the entire product development cycle: Must be skilled at conducting upfront research early in the product development process, with a proven record of informing the product direction and strategy.
Training and experience conducting ethnographic field research applied to product development and design is a plus.
Experience working within cross-functional teams and various levels of management.
Able to develop creative approaches to researching complex user experience problems and can convey ideas in tangible form.
Must be innovative, demonstrate an ability to think out of the box, and think beyond what is asked for.
Must be organized, able to act independently, and able to switch rapidly between different projects in a fast-paced and exciting environment.
Excellent written and oral communication skills