Interface Your Fears
« Usability Consultant, London | Jobs @ OK/Cancel | User Experience Consultant, cxpartners »
User Experience Architect and Senior User Experience Architect, HSBC
May 10 05
HSBC is currently looking for a Senior User Experience Architect. HSBC North America Holdings Inc. is one of the top ten financial services organizations in the United States with assets totaling almost $300 billion.
HSBC North America Holdings Inc. is the holding company for all of HSBC’s U.S. and Canadian businesses, including Household International. The company’s businesses serve more than 60 million customers in five key areas: personal financial services, consumer finance, commercial banking, private banking, and corporate investment banking and markets. Financial products and services are offered under the HSBC, HFC and Beneficial brands.
In the Senior User Experience Architect position, you will use research and organizational skills to discover, understand, promote and support the goals of the end user. Support primary and secondary research efforts and communicates the results to business stakeholders. Create workflow, site maps, labeling and various other navigation schemes. Support user testing efforts throughout a project lifecycle.
Other responsibilities include...
- Plan, conduct and evaluate appropriate research (field observation, contextual interviewing, task analysis, usability testing, competitive analysis, industry trends, social trends, stakeholder interviewers) to uncover customer needs and define context of project.
- Translate research findings into user personas, scenarios of use and concept models for web site or application.
- Understand what users of business unit web products need and want to do in the context of those products, and ensure the development of the interfaces for those products best serve user needs.
- Create or works with graphic designers to develop materials for testing (paper prototypes, electronic click-through prototypes, live system testing, etc.).
- Plan, coordinate and facilitate appropriate usability testing for different phases of projects.
- Evaluate and translate research findings into actionable insights and design improvements.
Information Architecture:
- Create user-centered site architecture documentation (including interaction models, site navigation, information structuring, labeling and searching systems).
- Develop prioritized recommendations for user testing and performance measurement for web site or application.
- Interface with graphic designers to translate architecture into the look-and-feel of interfaces.
- Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
- Complete other related duties as assigned, support the Company's Diversity programs.
Requirements:
- Bachelor's degree or equivalent experience in Library and Information Science, Graphic Design, Human Computer Interaction, Computer Science, or related field and at least five years experience strategizing and architecting user interface design for high-traffic dynamic websites as well as experience with e-commerce design. Master's degree, content management experience and management experience preferred.
- Must show samples of site documentation.
- The ability to multi-task, prioritize and manage personal workflow against project budgets and timelines in a fast-paced, evolving environment; strong oral and written communication skills; and excellent analytic and problem solving skills.
- Translation of user research data, business requirements and competitive analysis findings into concrete site-building tactics
- Conceptualization and design of navigation, labeling, searching and organization systems for web sites and applications (must bring samples)
- An understanding of HTML, DHTML, CSS and JavaScript; personalization, customization and content management systems; major graphic design applications; standard office productivity applications
- Experience with one or more diagramming tools (i.e. Visio, Adobe Illustrator, or equivalent draw/map programs
To Apply:
- go to www.joinhsbcusa.com
- click on eBusiness
- apply to job #27875
EEO Policy: As an equal opportunity and affirmative action employer, HSBC is required to obtain race, gender, disability and Vietnam Era Veteran demographics on job applicants. This information is not part of your employment application and will not be used when making a hiring decision. It is requested of you voluntarily and is used to enable HSBC to comply with Federal EEO and Affirmation Action record keeping requirements. If you choose not to provide this information it will not affect your eligibility for employment.
HSBC is currently looking for a User Experience Architect. HSBC North America Holdings Inc. is one of the top ten financial services organizations in the United States with assets totaling almost $300 billion.
HSBC North America Holdings Inc. is the holding company for all of HSBC’s U.S. and Canadian businesses, including Household International. The company’s businesses serve more than 60 million customers in five key areas: personal financial services, consumer finance, commercial banking, private banking, and corporate investment banking and markets. Financial products and services are offered under the HSBC, HFC and Beneficial brands.
In the User Experience Architect position, you will use research and organizational skills to discover, understand, promote and support the goals of the end user. Support primary and secondary research efforts and communicates the results to business stakeholders. Create workflow, site maps, labeling and various other navigation schemes. Support user testing efforts throughout a project lifecycle.
Other responsibilities include...
- Supporting research efforts (field observation, contextual interviewing, task analysis, usability testing, competitive analysis, industry trends, social trends, stakeholder interviewers) to uncover customer needs and define context of project, usually under the direction of a Senior User Experience Architect (UXA).
- Translating research findings into user personas, scenarios of use and concept models for web site or application.
- Understanding what users of business unit web products need and want to do in the context of those products, and ensures development of the interfaces for those products best serve user needs.
- Creating work with graphic designers to develop materials for testing (paper prototypes, electronic click-through prototypes, live system testing, etc.).
- Supporting usability testing efforts for different phases of projects.
- Evaluating and translates research findings into actionable insights and design improvements. – Creating user-centered site architecture documentation (including interaction models, site navigation, information structuring, labeling and searching systems), usually under the direction of a Sr UXA.
- Interfacing with team to create prioritized recommendations for user testing and performance measurement for web site or application.
- Interfacing with graphic designers to translate architecture into the look-and-feel of interfaces.
- Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
- Completing other related duties as assigned, support the Company’s Diversity programs.
Requirements: The successful candidate for this position will have a Bachelor’s degree or equivalent experience in Library and Information Science, Graphic Design, Human Computer Interaction, Computer Science, or related field and a minimum of three years experience strategizing and architecting user interface design for high-traffic dynamic websites as well as experience with e-commerce design. Content management experience a plus. Must show samples of site documentation.
The ability to multi-task in a fast-paced, evolving environment; strong oral and written communication skills; and excellent analytic and problem solving skills.
Translation of user research data, business requirements and competitive analysis findings into concrete site-building tactics
Conceptualization and design of navigation, labeling, searching and organization systems for web sites and applications (must bring samples)
Understanding of HTML, DHTML, CSS and JavaScript; personalization, customization and content management systems; major graphic design applications; standard office productivity applications
Experience with one or more diagramming tools (i.e. Visio, Adobe Illustrator, or equivalent
To Apply:
- go to www.joinhsbcusa.com
- click on eBusiness
- apply to job #19183
EEO Policy: As an equal opportunity and affirmative action employer, HSBC is required to obtain race, gender, disability and Vietnam Era Veteran demographics on job applicants. This information is not part of your employment application and will not be used when making a hiring decision. It is requested of you voluntarily and is used to enable HSBC to comply with Federal EEO and Affirmation Action record keeping requirements. If you choose not to provide this information it will not affect your eligibility for employment.