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Senior User Researcher, Intuit
Aug 29 05
Source: CHI-Jobs
There has never been a better time to join the dynamic UCD team at Intuit in Cleveland! In a geographic market filled with companies that “try” to do usability right, Intuit’s Real Estate Solutions group is setting the pace. With a brand new state-of-the-art lab and 26% growth in FY05, our services are in high demand. Rather than spending time trying to convince team members that putting users first is the right thing to do, your efforts will be spent showing them how to do so based on solid research and formal studies. Opportunities are abundant in a company that has a culture already on board with doing what is right for customers. For more information visit www.intuit.com or www.realestate.intuit.com.
PRIMARY RESPONSIBILITIES
Contributing member of a design or product development team. Use principals of behavioral science to design studies that result in solid data-drive product/feature recommendations. Responsible for developing participant screeners, moderating user studies and contextual inquiries, collecting and tabulating behavioral and attitudinal data, contributing to reports and verbal debriefs, and ensuring all deliverables are data-driven, accurate, and meet deadlines. Work deliverables are data-driven and include solid recommendations that achieve ease of use metrics and align with business goals. Ease of use metrics are determined prior to each project, always include user effectiveness (e.g., 90% success rates), and often include user efficiency (fast completion time) and satisfaction.
Influence primarily impacts specific project. Decisions have a significant impact on the quality of user research, recommendations that come from the research, and the released web or software solution.
REQUIREMENTS
•Masters Degree in Human Factors, Cognitive or Experimental Psychology, or an equivalent field in the behavioral sciences •At least five years of industry experience as a hands-on researcher •Expertise in a broad range of methodologies including: experimental design, data analysis, and results interpretation, site visits, interviews, card sorts, focus groups, user flows, user profiling, task analysis, etc •Strong understanding of GUI design concepts and emerging technologies •Experience teaching others in these concepts and methodologies •Attention to metrics – regular testing of your work and the work of others •Enjoy working closely with others, respectful of other perspectives •Excellent verbal and written communication and presentation skills •Organized, self-directed, efficient and able to manage complex projects in a timely manner •Ability to travel to as needed (10-15%)